Returns Policy
We want you to be completely satisfied with your wellbeing device hire from Recalibrate. If for any reason you are not happy, please review our returns policy below:
Damaged Items
If your item arrives damaged, please contact the team at h[email protected] within 7 days of receiving your order. Provide details of the damage and we will arrange a replacement.
Late Returns
Items returned after 2 weeks from the end of subscription may incur an additional $50 late fee added onto their invoice, unless prior arrangements have been made.
For any further questions or concerns, please contact our team on [email protected].
Shipping returns
To return your device, please use the return courier bag that will have been sent out with your device, which will have a return address for Recalibrate on the bag.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
We do not provide refunds on our device hires.
Need help?
Contact us at [email protected] for questions related to refunds and returns.